Customer Service

Building An Organization On Etiquette

Perhaps nowhere in life is etiquette more important than when building and maintaining an organiz...

Communication In The Workplace

Verbal and/or written communication is often the first, and most important, impression of the bus...

Handling Difficult Situations

Skills follow-up to “Dealing with the Angry Customer.”

Prospecting Customers/Buyer Motivations

Learn how to manage an angry customer in the workplace or over the phone.

Utilizing Interpersonal Skills

Increasing the bottom line through exceptional customer service is a short- term goal with long-t...